Feedback
Want a feature added? Found a bug? Submit feedback and see what others are saying.
Contact us
Send us an email, we love 'em. Questions, feature requests, bugs you've found, or even why you love NoteSync.
NoteSync Desktop - support@notesync.com
NoteSync Android - android@notesync.com
Frequently Asked Questions
I keep getting 'Sync Incomplete. Try Again.' or gse_multiparts during syncing.
This occurs when a note has a bad character in it that causes the sync with Google Docs to fail. Until we fix this, the solution is to backup your note (copy and paste the contents into a text file.) Delete the note causing the issue (the name appears immediately before 'Sync Incomplete. Try again.' Create a new note. Paste the contents from the backed up note into the new note.
NoteSync window isn't appearing after I start.
This occurs when you have used NoteSync on a second display and move back to only one display. This is a known issue and will be fixed in 1.2. To solve this, reconnect your second display and move the NoteSync window back to your primary display.
How do I completely uninstall and reintsall NoteSync?
There are two folders that aren't removed when you uninstall NoteSync. These folders contain user settings and encrypted information.
Windows 7 and Vista:
1. C:\Users\
2. C:\Users\
Mac OS X:
1. ~/Library/Application Support/Adobe/AIR/ELS/com.bradywhite.air.NoteSync
2. ~/Library/Preferences/com.bradywhite.air.NoteSync
How do I upgrade NoteSync Desktop?
When you start NoteSync it will check for updates. Simply click "update now" to update. If this does not work, you can download NoteSync on the homepage and this will also upgrade NoteSync. All of your notes will be safe.
Does NoteSync work with Google Apps accounts?
Yes. As of May 10, 2010 NoteSync Beta 1.1.1 supports Google Apps Accounts. Go grab it already!
Are there any NoteSync apps for Android or iPhone?
NoteSync for Android is out as of July, 2011.
How will I be notified when new versions of NoteSync Desktop are available?
There is an auto-updating framework built into NoteSync Desktop that checks for updates every time you use the application. Another great way is to sign up for our mailing list to be notified when new releases are available.
Why won't my anti-virus program like Norton let me install NoteSync?
One user discovered that "Norton prevents installation with a number of AIR programs. Norton puts NoteSync.exe in Quarantine. The 'fix' is to go into Quarantine and tell Norton to Restore, checking the option to ignore in the future. It's working now."
How does NoteSync Desktop work on Mac, Windows, and Linux?
We leverage Adobe's AIR technology which allows Adobe's Flash Player to run on your desktop.
How can I get Adobe AIR for free?
When you use the install badge on the homepage, Adobe AIR is automatically installed. If you want to manually install it download Adobe AIR from Adobe's web site.
Do I need a Google Docs account to use NoteSync?
NoteSync does not require you to have a Google account to save notes to your computer. However, if you want your notes to Sync with Google's server you will need a Google Docs account. Start now, grab a free Google Docs account.
Are there yearly, monthly, daily, hourly subscription fees?
Nope. Once you purchase a license you will not have to pay any subscription fees.
What is the best way to get NoteSync working on Linux?
In Ubuntu, and many other distributions, there is a program that automatically updates installed packages. This conflicts with Air as Air already automatically updates itself when it is run. Whenever an Adobe Air user uses the system update manager, it "updates" Air to the latest version present in the repository, which is an old version of Air. This means Air is downgraded, and NoteSync is broken, every time the update manager is run--typically at least once a day. The workaround is to lock the Adobe Air version in the update manager so it will not be automatically "updated".
Ubuntu users can fix this issue with the following steps.
- Open Synaptic Package Manager
- Search for "Adobe Air"
- Click on the Adobe Air entry to select it.
- Click the Package menu item and click 'Lock Version'.
Will NoteSync work on 64-bit Linux?
Use Adobe's tutorial on Installing Adobe AIR for 64-bit Linux. Users may only need to do the steps under "for Ubuntu 9.10 only." This tutorial is provided because there is a missing library to allow AIR to do DNS resolution.
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